Symantec - Norton Antivirus & Spyware Failed to keep our computers safe
After our computers became infected after 5 years of purchasing and installing Norton software, the lastest being Internet Security 2011, it failed to protect against the viruses infected through the internet. A call to Symtec, the Norton company, we were kept on hold all day long....over 5 hours before we finally gave up! We got a hold of a "customer service rep" who was no help, only wanted to install another version of the failed product on our system.
We will never use Norton products again, as they are useless to us and the customer service was anything but, for us.